The Influencer Marketing Barometer | Hotels Special
The Influencer Marketing Barometer | Hotels Special
As influencer content grows in stature within the marketing mix of the biggest brands in the world, in this special feature, using our ratings system for such content, we review three influencer videos and assesses the reasons behind their social performance.
Secrets from the W Hollywood Sound Suite with St. Vincent
Total Score: 46%
ROI (for every £ spent): 5/1
A luxury hotel chain that’s aimed squarely at millennials, W Hotels knows its way around an influencer campaign. This brand genuinely engages with what’s happening in the 29 destinations where it has hotels, as evidenced on The Angle – a microsite dedicated to fashion, music, design and parties.
The chain, always closely affiliated with music, started rolling out Sound Suites in late-2017: private recording studios within their hotels. Teaming up with the experimental and provocative musician St Vincent, they’ve produced a 3-part video series “Secrets of the Sound Suite” at W Hotels in Seattle, Barcelona and Hollywood. The latter is the boldest iteration within the series, and has proved the most popular, racking up nearly 944k views on W Hotels worldwide YouTube channel. However, the distribution strategy for the series relied heavily on paid YouTube advertising, meaning there’s very little engagement beyond mere views (just 33 likes and 0 comments), and no organic reach.
The 2-minute video is neatly bookended by St Vincent talking about her on-stage persona; which allows for gratuitous shots of her zipping up impossibly-long, pvc stiletto boots as a memorable final image. Some of the shots are rather staged (I can just about believe she plays the guitar cross-legged in a leopard-print onesie, but she’s pretty rubbish at pretending to be asleep), and the product placements of W’s brand partner, Coca-Cola, are irritating; but on the whole the collaboration rings true. Whereas some influencer videos shoehorn a mention of the hotel into a destination piece, St Vincent convincingly links the hotel to the LA music scene and its “studio culture”. It’s just a shame that she didn’t fancy sharing it with her 454k Instagram followers, opting to post a dry, I’m-contractually-obliged Facebook post instead:
Total Score: 18%
ROI (for every £ spent): 2/1
The clunky title of this InterContinental series, “Connection – A New Perspective”, is ironic: we don’t see a believable connection between the influencer and the destination, and we don’t see anything particularly new either.
The ‘connection’ between food and travel writer Jason Kessler and Cartagena is performed in slo-mo interactions between him and the poor waitresses and baristas roped into this shoot. But it’s the voice over which really grates as he describes his connection with a place as a sense of ownership: “oh I love that coffee shop down the street, that’s my coffee shop…oh I love this park over here I’m going to walk through it every day because now, that’s your park.” For him, travel means “you get to create your version of wherever you are, that’s the connection we’re talking about”. That is one self-centred interpretation of ‘connection’.
In terms of a fresh perspective, we are treated to one interesting birds eye shot of the city wall at the beginning, but after that it settles into pretty safe hotel-plus-destination-video territory. It does make good use of yellow as the prevalent colour on the streets of Cartagena – perhaps overdoing it by picking it up in a banana here, a mango there, and oh look! that man on a bicycle’s wearing a yellow shirt too! – but it does provide a pleasing contrast to the bland blue décor in the hotel.
Hotel chains like InterContinental focus on providing guests with a consistent experience, rather than a genuine connection with a destination: whichever one of their 204 hotels you stay in, you can “Live the InterContinental Life”. It’s a model that’s served them well over the last 70 years, but perhaps explains why this attempt at ‘making a connection’ falls flat. The video has had just 289 views on InterContinental’s YouTube channel, and doesn’t appear to have been shared by Jason Kessler on his social channels. With so few people even encountering the content, it’s unlikely to generate a decent ROI.
A World Without Written Language | StoryBooked
Total Score: 75%
ROI (for every £ spent): 8/1
This video is the first in an ambitious four-part series, ‘StoryBooked’, by Marriott Rewards, the loyalty programme for the hotel conglomerate’s 30 brands. This is a serious campaign in every sense: it tackles an earnest subject matter, with impressively high production values, and defies digital-attention-span best practice, weighing in at 6 minutes and 18 seconds.
After a cinematic opening sequence, artist Paula Wilson explains the importance of visual art for her personally, as someone with dyslexia. This sets the tone for the video, in which she speaks naturally and openly about her experience as an artist in relation to travel. The film builds slowly towards its climax, following Paula’s journey around Peru, interspersing wide-angle shots of the landscape with authentic-looking snapshots of local life. It’s asking a lot of a YouTube viewer to stick with it, but it leads to a satisfying denouement that links Paula’s art to Peru via her fascination with the visual iconography of the Incas. The pace accelerates in the closing seconds, successfully drawing parallels between close-up shots of her painting practice and the creation of a traditional lliklla (shawl).
The video, which has had 5,769 views on Marriott’s YouTube channel, is part of an integrated effort to align the brand with the arts. Marriott was an official sponsor of Art Basel Miami 2017, and released the video to coincide with the hugely-popular art fair. They hosted a premiere at the W Hotel Miami Beach (part of the Marriott franchise), which Paula Wilson shared with her Instagram followers:
This followed on from a teaser she posted a few days earlier:
…and she’s still posting about it 6 months later, with #storybooked and a link to the video in her bio.
This shows that really partnering with an influencer – giving them a platform to talk about what matters to them, rather then just using them to help with promotion – can reap long-term rewards and a strong ROI.
Alex Woodward is a content creator here at REDPILL.
Creative – Scores videos across five sub-categories: originality, on brand, creativity, craft and shareability (awarding a maximum of 20% for each, with the sum producing a rating out of 100%).
Exposure – RED_TECH benchmarks video views for similar content on the influencer’s channel and measures over-performance against it. Trending content will score higher exposure.
Engagement – Calculated by dividing total engagements by total views, then measuring it against the average engagement rate for the content category to quantify it as a percentage.
Cross-Platform – Analyses the organic success of a video outside of YouTube through shares, referrals and embeds.
Total Score – Average across all four categories above.
Estimated ROI – Estimated by assessing the overall performance across the four categories, industry ROI benchmarks and the influencer’s average fees.
REDPILL specialise in creating shareable branded content, delivering strategy, creative, production, influencer marketing and organic distribution, all under one roof. If you would like to see what we can do for you, please get in touch.