We may update this notice and our policies from time to time, so please check back here for the latest version.
2 Information we collect about you
3 How we collect your data
4 How we use your information
5 The legal bases we rely on to collect and use your information
6 Data Security
7 Transfer of your information out of the UK
8 Third parties that may have access to your personal data
9 Your data protection rights
10 Complaints about your personal data
11 Cookies Policy
We are Red Pill Productions Limited, a company registered in England and Wales with company number 07079205 and registered office at Unit 4.01 The Tea Building, 56 Shoreditch High Street, London, England, E1 6JJ (“REDPILL”, “we” “us” and “our”).
2. Information we collect about you
We only collect the following information about you, as a visitor of our Website, if you provide us voluntarily with this information:
– name and surname,
– date of birth,
– email address,
– contact phone number,
– your location interactions,
– information provided to us via the contact page, attendance at events,
– IP address, information from cookies (please see below our cookies policy).
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We do not knowingly collect personal data from children under 16, however, we encourage parents and legal guardians to monitor their children’s internet usage.
3. How we collect your information
We collect your information when you:
– register to or use our Website,
– allow social media sites to provide your data to us,
– contact us by telephone or email,
– have given a third party permission to share with us the information they hold about you,
– use our help chat widget.
4. How we use your information
We use your personal data:
– to perform any contract we enter into with you,
– to keep a record of when and why you contact us and to keep your contact details up-to-date,
– for statistical, analytical or survey purposes – so we can improve our Website and the services we offer you,
– to enable third parties to carry out technical, logistical or other business functions on our behalf such as advertising on social media sites you might use and visit,
– where we need to comply with a legal obligation.
5. The legal bases we rely on to collect and use your information
There are legal bases that allow us to process your personal data, for example:
Consent: if you visit our Website, we may ask you for your consent when completing the contact form or any other sign up or subscriber portal available on our Website.
Contractual obligations: where you are a client we will use your information to perform our contract with you.
Legitimate interest: where it does not materially impact your rights, freedoms or interests it may be necessary to use your data to help us to run our business, for instance to in the interest of network security or the administration of IT services.
Legal Compliance: when we are legally required to process your data, for instance, if it relates to our obligations to HMRC or if it concerns a criminal activity.
6. Data security
We handle your personal data with the greatest level of care and expertise, including the appropriate controls and internal system to keep it safe and secure. We will only keep your personal data as long as necessary to comply with the purpose for which it was collected, that means that, when it is no longer necessary, we may delete or anonymise the data.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7. Transfer of your information out of the UK
Some of our partners and third parties who may receive your personal data are based outside of the UK. In such cases, we will only transfer your information to countries that have been deemed to have an adequate level of protection for personal data or we will ensure that our partners are contractually-bound to protect your data to the same degree that is required in the United Kingdom.
8. Third parties that may have access to your personal data
Sometimes we will share your personal data with trusted third parties, for example, to detect any fraudulent activity, or assist law enforcement authorities. In these scenarios we will only provide the data they need to perform their specific function. We will require they only use the data provided as intended and they have appropriate measures in place to protect your data and delete it once the function has been performed, or delete it when we cease working with them.
Our Website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network.
You can set preferences for how Google advertises to you using the Google Ad Preferences page.
9. Your data protection rights
Right to rectification: you have the right to correct any information we store which might be incorrect, incomplete, or out of date.
Right to restrict processing: if we are processing your personal data on the basis of our legitimate interest, you have the right to ask us to stop. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
Right to object: you have the right at any time to stop us from sending you marketing material. You can do this by clicking in the ‘unsubscribe’ link in any email communication that we send you or contacting [email protected].
Right of access: you have the right to ask us what data we hold which concerns you. Such requests are usually free, but we will ask you to submit your query in writing and include your full name, email address and phone number (in order to verify your identity).
Right to erasure: you have the right to obtain from us the erasure of your personal data in some circumstances for instance when the processing is no longer necessary for the purposes for which it was collected or the processing is based on your consent and such consent is withdrawn and no other legal justification for processing applies.
Right to data portability: you have the right to receive a copy of the personal data that we hold about you and/or have such personal data transmitted from us to another data controller if this is technically doable.
If you wish to exercise any of the rights set out above please submit your requests by sending an email to: [email protected].
We try to process all legitimate requests within 30 days or will contact you to gather more information before we fulfil your request. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
10. Complaints about your personal data
You first can contact us by sending an email to [email protected] and we will deal with your concerns.
If you still feel that your data is not being handled appropriately, you have the right to lodge a complaint with the Information Commissioner’s Office. You can contact them by calling 0303 123 1113, or online at www.ico.org.uk/concerns (this links through to a third party website over which we have no control).
If you are outside of the UK, please contact the relevant data protection regulator in your country of residence.
11. Cookies Policy
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard-drive. We use the encrypted information collected by them to help improve your experience of our site and to help us to identify and resolve errors.
You should note that there are different types of cookies, depending on the duration, function and who owns the cookies.
Here’s a list of all the cookies we use, and what we use them for:
Essential cookies: these cookies enable you enter and browse in our Website. If you would prefer not to accept these cookies, you can change your browser settings to do this.
Analytics cookies: we use Google Analytics to track your use of our Website. These cookies are used to monitor the performance of our Website by using anonymised data (i.e. not traceable to any particular person) of how our Website is used. There are cookies which enable you to use Google Maps on the Website. As well as cookies that are used for the purposes of analytics, and the analytics providers we use are Google Analytics. The information generated by the cookies about your use of our Website (including your IP address) may be transmitted to and stored by our analytics providers on their servers in the EEA or the United States. They will use this information for the purpose of evaluating your use of our Website, compiling reports on website activity and providing other services relating to website activity and internet usage. Analytics providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf. We use the following cookies: _utma, _utmb, _utmc, and _utm3.
Insight cookies: in order to provide better content and service, this site uses the Decibel Insight web analytics service (record mouse actions and scrolling movement, as well as basic interactions with website forms, but does not track your browsing habits across other third-party websites).
Tracking cookies: these cookies are used to monitor the performance of our marketing campaigns across the web. Again, the data is anonymised and allows us to see which of our ads on other sites (such as newspaper sites, search engines, social networks, etc) are clicked on. This allows us to track visitors to the Website so that we can understand how you and other visitors use it. For example, we use this technology to gather the following statistics:
– your total number of visits,
– your total number of page views,
– how many pages you clicked on,
– your location,
– the length of time you spent on the Website,
– where you arrived from (either directly, via a referring site or search engine),
– your connection speed,
– what browser / operating system / screen resolution you have.
REDPILL is committed to keeping its business at the point of “best practice” with regards to security of data.
REDPILL is Cyber Essentials certified.
Certificate Number: IASME-CE-040950. More information can be found here: https://www.cyberessentials.ncsc.gov.uk.
REDPILL will review all aspects of Cyber Security annually and which includes a systems vulnerability test as part of Cyber Essentials annual re-assessment.